Shipping & Returns

**Shipping and Return Policy**

_Last Updated: 15th of August 2024

**1. Shipping Policy**

**1.1. Order Processing Time**
All orders are processed within [3-10] business days (Monday-Friday, excluding holidays).  You will receive a confirmation email once your order has been shipped.

**1.2. Shipping Rates and Delivery Estimates**
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are based on the shipping method selected at checkout:

- **Standard Shipping:** [3-10] business days

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as postal delays or customs processing for international orders.

**1.3. Shipping Destinations**
We currently ship to addresses within [List Countries or Regions]. If you are located outside of these areas, please contact us for more information on international shipping options.

**1.4. Order Tracking**
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link or on our Website under your account.

**1.5. Customs, Duties, and Taxes**
For international orders, customs fees, duties, and taxes may apply and are the responsibility of the customer. These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.

**1.6. Lost or Damaged Packages**
If your package is lost or arrives damaged, please contact us immediately at [Your Contact Information]. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

---

**2. Return Policy**

**2.1. Eligibility for Returns**
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return most items within 7 days of receiving them for a refund or exchange. To be eligible for a return, items must be:

- In their original condition (unread, unmarked, and undamaged)
- In the original packaging, including any protective wrapping
- Accompanied by a receipt or proof of purchase

**2.2. Non-Returnable Items**
The following items are non-returnable:

- E-books and digital downloads
- Gift cards
- Sale items or items marked as "Final Sale"
- Personalized or autographed books

**2.3. Return Process**
To initiate a return, please contact us at [praxia.aresti@gmail.com] with your order number and reason for return. We will provide you with instructions on how to proceed. Please note:

- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we are not responsible for lost or damaged returns.

**2.4. Refunds**
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 30 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

**2.5. Exchanges**
Exchanges are not allowed.

**2.6. Defective or Incorrect Items**
If you receive a defective or incorrect item, please contact us immediately at [praxia.aresti@gmail.com]. We will arrange for a replacement or refund at no additional cost to you.

---

**3. Contact Us**

If you have any questions about our Shipping and Return Policy, please contact us at:

[Praxia Aresti]
[praxia.aresti@gmail.com, Tel 96721642]
[Lemesos, Cyprus]

---

**Disclaimer:** This Shipping and Return Policy is for informational purposes only and does not constitute legal advice.